A Web portal application using Nuance's VocalPassword biometrics engine facilitates the IT help desk to provide a safe, secure, and convenient way to reset passwords.
PT Bank Negara Indonesia (Persero) Tbk (BNI) has successfully deployed INDRIYA EASE, a multifactor authentication system (MFA) for automated password reset application powered by Nuance VocalPassword. The solution supports the local Bahasa Indonesia language for authentication to enhance the bank's internal security and convenience for BNI's employees.
Established in 1946 as the first bank formed and owned by the Indonesia Government, BNI's IT department strives to provide the best services for BNI's customers and its internal staff.
"At BNI, resetting passwords has often posed challenges for our IT help desk," says M. Harsono, IT help desk and command center group head, BNI. "In order to increase security, our BNI's IT help desk allows only strong passwords with a combination of alphabets, numbers and special characters. As a result, BNI users have often forgotten their passwords. In our organization with thousands of people, IT help desk receives numerous requests per month. Manually verifying the staff's identity may be the most secure option, but it causes inconvenience to both IT help desk and users. We felt that a convenient and secure automated password reset mechanism is a must to cater to so many requests.
"Our new MFA password reset application has alleviated the woes of IT help desk. The Web portal application designed and implemented by Indriya Innovations using Nuance's VocalPassword biometrics engine is able to help our IT help desk to allow a safe, secure and convenient way to reset passwords. Our objective is to provide our staff with a more convenient, faster and easy-to-use password resets while simultaneously improving IT security."
Nuance's VocalPassword, which has been deployed for this revolutionary solution, is an advanced voice biometric system that verifies a speaker's identity based on voice samples acquired during interaction with the voice, Web, or mobile applications. This is the result of over twelve years of intensive research and development efforts, as well as unparalleled experience in the deployment of voice biometrics technology and solutions worldwide with successful large-scale deployments in the financial, telecommunications, healthcare, enterprise, and government sectors.
"Nuance Communications is extremely proud to partner with BNI & Indriya Innovations in the successful deployment of VocalPassword for BNI's Help Desk," said Jason Stirling, senior vice president and general manager, Nuance Asia Pacific. "This goes to prove that there doesn't have to be a tradeoff between security and convenience. In fact both those aspects were significantly enhanced in this case."
Stirling continued, "The combination of the Indriya Ease Automatic Password Reset application, Nuance's VocalPassword, and the local support team exceeded BNI's brief of providing their staff with a more convenient, accurate password reset facility whilst improving IT security."
Indriya Innovations' spokesperson Dr. Mohan Rajarathinam said, "The recent deployment of our solution at PT Bank Negara Indonesia (BNI) further endorses IBM's 'Next 5 in 5 - 2012' list of innovations in which biometric data like a person's voiceprint is predicted to replace passwords in future."
Dr. Mohan Rajarathinam states, "Indriya Ease, with Nuance's VocalPassword for Automated Password Reset (APR) solution at BNI is a milestone in the Asian banking industry and the first of its kind deployed in the local Bahasa Indonesian Language with Liveness-Detection feature to deter fraud. Indriya Ease with VocalPassword is a highly secured Voice Biometrics based ID&V solution for enhancing all types of self-service functions, user convenience and privacy.
Internal staff as well as external phone and internet banking customers can reset their PINs and Passwords on a 24X7 basis."
INDRIYA INNOVATIONS is a Technology Consulting firm, based in Singapore providing "Innovative Solutions for Better Human Interactions." INDRIYA's Web and voice self service solutions deliver an exceptional user experience leveraging on voice biometrics speaker verification, multifactor-authentication and speech recognition technologies. INDRIYA's Multifactor Authentication Solutions provide an accurate and cost-effective identity verification process that seamlessly integrates with existing access control, contact centers and Voice XML platforms. INDRIYA's Voice and Speech Recognition solutions can instantaneously authenticate identities with unsurpassed accuracy to improve user security and privacy against fraud and theft. Visit http://www.insindriya.com.
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