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Case Study: Klein Tools Updates Its Business By Using LANSA

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Two years ago, a tool manufacturer based in Skokie, Illinois, wanted to tackle some development work that would improve communications with its distributor base. Several LANSA products later, Klein Tools, Inc. has developed various projects including an intranet for their employees, an extranet for their distributors and a Web catalog. Visual LANSA, LANSA for the Web, LANSA Commerce Edition and LANSA AS2 Direct have all played a part in the rollout of these plans.Tom Hupp, vice president of Information Technology for Klein Tools, said, “In the Summer 2002, we purchased Visual LANSA and LANSA for the Web as strategic tools for new Internet capable applications development. One of our first projects was to build a front-end security and menu applicationto be layered over our entire portfolio of applications, whether they ran on theIBM eServer®iSeriesor on Windows2000 servers. This application gives our employees a page with links to whatever applications for which they are authorized. That fall, we wanted to add a customer and employee extranet.After assessing whether to buy an off-the-shelf solution or build it from scratch,we chose to purchase LANSA Commerce Edition, which Silveredge modified and implemented. One of our custom developments was an application that enables our distributors to establish their own hierarchy of users assigned to different regions and branches. Now, they may set up and maintain their own user community, place orders, make order inquiries, look up account information and obtain new pricing information — all in realtime.”Sue Boers, president of LANSA Business PartnerSilveredge Consulting, in Westchester, Illinois, worked closely with Hupp to get these projects under way. “Tom was concerned that the entire Web functionality and design phase could be time-consuming for their user community and visualizing all the possible functionality would be difficult for the project team to do quickly. LANSA Commerce Edition’s rapid deployment gave Klein Tools an out-of-the-box solution that their designers and user community could work with and modify according to the company’s special requirements, such as providing up-to-date sales information for remote representatives calling on the distributor base.We also made some database extensions from LANSA Commerce Edition to link Klein’s ERP system (PRMS), the warehouse management system (BOSS) and their custom LANSA Catalog Content Management System to the Web application.”In 2003, Silveredge usedthe LANSA toolset to develop Klein Tools’new Web product catalog for internal and external use. To support this new Web-facing application, Silveredge built the product content repository with LANSA for the Web. Inquiries access PRMS for the core data and LANSA for the Web provides additional fields and attributes sent to the Web catalog.Silveredge and Klein Tools have partnered on other projects using Visual LANSA and LANSA for the Web to rapidly and cost effectively create applications providing significant productivityenhancements for a broad range of applicationsas extensions to core ERP and HR application packages. These applications have given Klein Tools a consistent means to view and process transaction data and information objects, such as engineering drawings and product specifications.In addition, Klein Tools uses LANSA AS2 Direct to communicate transactions with the Industry Data Exchange Association (IDEA). “We use LANSA AS2 Direct to communicate product catalog information with our valued electrical industry customers who are members of IDEA’s Industry Data Warehouse, or IDW. Communications with the IDW relies on EDI-INT and AS2 technology via the IDEA’s value-added network(Industry Data Exchange, or IDX2).We needed a solution compatible with IDEA’s systemthat enabled tight integration to our other systems,” saidHupp.“Klein Tools invested in LANSA technology to ‘round out’ their application solutions to address strategic business opportunities,” saidBill Hood, vice president ofmarketing for LANSA. “Developing the edge of the enterprise to enhance relationships with customersand suppliers is clearly a future for growth and the basis for a strong return on Klein Tools’ investment in LANSA.” In all, roughly a dozen projects were implemented using LANSA products to take advantage of both Web and Windows functions accessing the iSeries and Windows Server based-applications. “The strategic value of LANSA’s tool set,Silveredge’s PRMS and LANSA expertise let us develop feature-rich applications that are tightly integrated and cost-effective to maintain. We are well positioned to continue to build upon these successes,” concluded Hupp.About Klein Tools, Inc.A family-owned business, Klein Tools, Inc., began manufacturing pliers in 1857, but has since broadened its product line to include virtually every major type of hand tool used in construction, electronics, mining, and general industry in addition to the electrical and telecommunications fields. Klein Tools also manufacturers a line of occupational protective equipment. Klein's products are available around the world through a well-established network of agents and distributors who stock the products that are required for their particular markets. For more information visit www.kleintools.comAbout Silveredge Consulting, Inc.Silveredge is a technical services company located in Chicago’s western suburbs. In business since 1987, their consulting practice is centric to the iSeries customer base. The focus of Silveredge’s business has been ERP implementations and customizations including all of the major software vendors in that marketplace. In recent years, Silveredge added web, wireless, and Windows based application services that have been facilitated by the partnership with LANSA. Silveredge’s customer base includes health care, tool companies like Klein as well as a wide range of manufacturing and distribution companies. For more information visit www.silveredgeconsulting.comAbout LANSALANSA is a software company that helps customers enhance their business performance through the effective use of leading-edge technologies, services and solutions. LANSA’s products provide offerings in the areas of application development, e-business solutions, technology integration and data access. LANSA has evolved into a powerful family of products and solutions that support IBM iSeries, AS/400, Windows, UNIX and Linux platforms. Founded in 1987, LANSA has over 6,700 installations in more than 67 countries including e-business solutions for world-leading companies like Visa, Hershey Foods, General Electric Appliances and Dean Foods. For more information visit www.lansa.com
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