To effectively manage service professionals, team leaders across the customer care community have to spend tens of hours weekly parsing through and listening to service calls. Rather than spending their time gaining business insights from analyzing these service calls, these team leaders spend a majority of their time listening and parsing through calls. By using its advanced transcription and unique ability to extract keywords and customize vocabularies to user-specific environments, Watson™ Speech to Text: Customer Care on IBM Cloud Private takes this manual process and automates it, letting team leaders to more effectively do analysis and gain business insights about their teams.
In adding this offering to IBM Cloud Private, IBM® allows enterprises to bring Watson to where their data lies and use Watson Speech to Text: Customer Care on IBM Cloud Private in a way that they are familiar and comfortable with by respecting the security measures and controls they have in place over their applications and data.
With the addition of Watson Speech to Text: Customer Care on IBM Cloud Private, customer care leaders can strengthen their customer engagement process, improve their service quality, and respond and analyze calls with an efficient use of resources.
IBM Cloud Private is an integrated infrastructure as a service (IaaS) and platform as a service (PaaS) environment for developing and managing on-premises, containerized applications. This integrated environment can be deployed behind firewalls and managed or controlled by whomever the enterprise determines. It is built on the container orchestrator Kubernetes, and contains a private image repository, a management console, and monitoring frameworks. With a lightweight footprint, yet powerful platform capabilities, IBM Cloud Private lets enterprises unleash their development creativity, using industry-common technologies and process guidance, in a minimal timeframe.
More than ever, there is a demand for IT to deliver innovation. Your IBM i has been an essential part of your business operations for years. However, your organization may struggle to maintain the current system and implement new projects. The thousands of customers we've worked with and surveyed state that expectations regarding the digital footprint and vision of the company are not aligned with the current IT environment.
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Forms of ransomware has been around for over 30 years, and with more and more organizations suffering attacks each year, it continues to endure. What has made ransomware such a durable threat and what is the best way to combat it? In order to prevent ransomware, organizations must first understand how it works.
Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:
Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.
IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn:
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