16
Sat, Nov
2 New Articles

Partner TechTip: Establishing SLAs Around IBM i Performance

Typography
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

You won't regret taking this proactive approach to monitoring performance!

 

How do you know what level of performance is acceptable for your IBM i server? What's an acceptable average for response time, database and non-database fault rate, number of seizes and locks, or average disk rate? Many of us don't even know what an acceptable CPU percent is on our server.

 

Even if you know the metric average that you want, how is your team warned when you exceed a threshold? Do you get a report from IBM later in the week? Does your administrator or operator record this information manually so you can compare it to last week?

 

The reality is that most of us don't know what's normal for our systems when it comes to performance metrics. Often, this is because "normal" on one system, disk unit, or memory pool is "abnormal" for another as a result of stricter Service Level Agreements (SLAs) on one or the other.

 

If it's my shop, I want to know about potential problems before they become a reality. Many customers tell us that each operator manually records CPU, DASD, average response time, and other performance statistics during their shift. If you really want to know the health of your system, you need a tool that can read system performance information continuously, summarize it, and then compare it to a reasonable threshold.

Automate System Performance Monitoring

The Robot/NETWORK Performance Center has attracted a lot of attention since its release. That's because we've made performance monitoring on IBM i simple. By integrating it with our product consolidation tool, Robot/NETWORK, you can take advantage of escalation and notification processes you already have in place.

 

Performance Center's dynamic, drill-down-capable dashboards, graphs, and charts keep your finger on the pulse of your system's health. Plus, you get more control over that data with Performance Center's abilities for exception notification, multiple thresholds, and more. Simply turn on Collection Service and Robot/NETWORK continuously gathers this information across your network of IBM i partitions.

 

090613Helpfigure1

Figure 1: Establish performance collection interval.

 

With Robot/NETWORK collecting your performance statistics, you'll have access to present and historical maximums, as well as average values, for the metrics you want—a great place to start when setting your threshold value.

 

090613Helpfigure2

Figure 2: Set threshold for “Disk % Busy” or any other performance metric.

 

Exceeded thresholds will automatically show up in the Robot/NETWORK Status Center (in corresponding color on the Map Center). An operator must acknowledge these messages or—if you're escalating to email via Robot/ALERT or using built-in SNMP escalation without monitoring the Status Center—you can automatically acknowledge the messages using the RBTNETLIB/RBNACK command in a scheduled job.

 

090613HelpFigure3
Figure 3: View performance exceptions for thresholds to alert your systems admin team.

 

090613HelpFigure4
Figure 4: Create your own dashboard to view stats for one partition (as shown in Figure 5) or multiple partitions.

 

090613HelpFigure5

Figure 5: View dashboard with periodic updates.

 

To refine your performance monitoring even further, use the guidelines in our white paper, "Analyzing IBM i Performance Metrics", plus expect new, helpful features and functionality in the Performance Center next year. You may also experience how Robot/NETWORK will benefit your environment by setting up a free, 30-day trial. You won't regret taking this proactive approach to monitoring performance!

 

TOM HUNTINGTON

Tom Huntington is Executive Vice President of Technical Solutions at HelpSystems, and has been with the company for nearly 30 years. He works with business alliances, acquisitions and large customer relationships and ensures that the HelpSystems software works with other major software and hardware vendors worldwide.

Tom often speaks on enterprise scheduling, security, automation topics, IBM i technology, and the HelpSystems products, and hosts technical presentations on a variety of automation topics. He is the author of the HelpSystems IBM i Marketplace Survey and has written articles on automated operations, security, cloud computing, and business intelligence for leading trade journals and newsletters. He was named an IBM Champion in 2016, 2017, 2018, 2019, and 2020 for over three decades of advocation and thought leadership on the IBM i platform.

Contact Tom at This email address is being protected from spambots. You need JavaScript enabled to view it..


 

BLOG COMMENTS POWERED BY DISQUS

LATEST COMMENTS

Support MC Press Online

$

Book Reviews

Resource Center

  • SB Profound WC 5536 Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. You can find Part 1 here. In Part 2 of our free Node.js Webinar Series, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Brian will briefly discuss the different tools available, and demonstrate his preferred setup for Node development on IBM i or any platform. Attend this webinar to learn:

  • SB Profound WP 5539More than ever, there is a demand for IT to deliver innovation. Your IBM i has been an essential part of your business operations for years. However, your organization may struggle to maintain the current system and implement new projects. The thousands of customers we've worked with and surveyed state that expectations regarding the digital footprint and vision of the company are not aligned with the current IT environment.

  • SB HelpSystems ROBOT Generic IBM announced the E1080 servers using the latest Power10 processor in September 2021. The most powerful processor from IBM to date, Power10 is designed to handle the demands of doing business in today’s high-tech atmosphere, including running cloud applications, supporting big data, and managing AI workloads. But what does Power10 mean for your data center? In this recorded webinar, IBMers Dan Sundt and Dylan Boday join IBM Power Champion Tom Huntington for a discussion on why Power10 technology is the right strategic investment if you run IBM i, AIX, or Linux. In this action-packed hour, Tom will share trends from the IBM i and AIX user communities while Dan and Dylan dive into the tech specs for key hardware, including:

  • Magic MarkTRY the one package that solves all your document design and printing challenges on all your platforms. Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Make sure your data survives when catastrophe hits. Request your trial now!  Request Now.

  • SB HelpSystems ROBOT GenericForms of ransomware has been around for over 30 years, and with more and more organizations suffering attacks each year, it continues to endure. What has made ransomware such a durable threat and what is the best way to combat it? In order to prevent ransomware, organizations must first understand how it works.

  • SB HelpSystems ROBOT GenericIT security is a top priority for businesses around the world, but most IBM i pros don’t know where to begin—and most cybersecurity experts don’t know IBM i. In this session, Robin Tatam explores the business impact of lax IBM i security, the top vulnerabilities putting IBM i at risk, and the steps you can take to protect your organization. If you’re looking to avoid unexpected downtime or corrupted data, you don’t want to miss this session.

  • SB HelpSystems ROBOT GenericCan you trust all of your users all of the time? A typical end user receives 16 malicious emails each month, but only 17 percent of these phishing campaigns are reported to IT. Once an attack is underway, most organizations won’t discover the breach until six months later. A staggering amount of damage can occur in that time. Despite these risks, 93 percent of organizations are leaving their IBM i systems vulnerable to cybercrime. In this on-demand webinar, IBM i security experts Robin Tatam and Sandi Moore will reveal:

  • FORTRA Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:

  • FORTRAManaging messages on your IBM i can be more than a full-time job if you have to do it manually. Messages need a response and resources must be monitored—often over multiple systems and across platforms. How can you be sure you won’t miss important system events? Automate your message center with the Robot Message Management Solution. Key features include:

  • FORTRAThe thought of printing, distributing, and storing iSeries reports manually may reduce you to tears. Paper and labor costs associated with report generation can spiral out of control. Mountains of paper threaten to swamp your files. Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing. Manage your reports with the Robot Report Management Solution. Key features include:

  • FORTRAFor over 30 years, Robot has been a leader in systems management for IBM i. With batch job creation and scheduling at its core, the Robot Job Scheduling Solution reduces the opportunity for human error and helps you maintain service levels, automating even the biggest, most complex runbooks. Manage your job schedule with the Robot Job Scheduling Solution. Key features include:

  • LANSA Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.

  • LANSAWhen it comes to creating your business applications, there are hundreds of coding platforms and programming languages to choose from. These options range from very complex traditional programming languages to Low-Code platforms where sometimes no traditional coding experience is needed. Download our whitepaper, The Power of Writing Code in a Low-Code Solution, and:

  • LANSASupply Chain is becoming increasingly complex and unpredictable. From raw materials for manufacturing to food supply chains, the journey from source to production to delivery to consumers is marred with inefficiencies, manual processes, shortages, recalls, counterfeits, and scandals. In this webinar, we discuss how:

  • The MC Resource Centers bring you the widest selection of white papers, trial software, and on-demand webcasts for you to choose from. >> Review the list of White Papers, Trial Software or On-Demand Webcast at the MC Press Resource Center. >> Add the items to yru Cart and complet he checkout process and submit

  • Profound Logic Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

  • SB Profound WC 5536Join us for this hour-long webcast that will explore:

  • Fortra IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn: