23
Sat, Nov
1 New Articles
  1. You are here:  
  2. Home
  3. News
  4. Cloud News
  5. Managed Services / SaaS
  6. Preview: IBM Tealeaf Customer Experience V8

Preview: IBM Tealeaf Customer Experience V8

Managed Services / SaaS
Typography
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

 

In V8.next, IBM Tealeaf Customer Experience intends to offer the following new capabilities, features, and enhancements:

 

Cloud:

Plans to support cloud deployment of Tealeaf CX in an Amazon Web Services cloud that is customer-owned and managed. This may include the ability to deploy Tealeaf CX in the cloud to capture data from cloud-based websites and applications. Cloud deployment can help lower the cost-of-ownership of customer behavioral analytics.

 

Globalization:

Plans to introduce localized user interface support and add translations for Japanese, Korean, and Simplified and Traditional Chinese, with documentation translated to all supported languages. Enhanced International Character Support (EICS) may include V8.next globalization features and add enhanced website encoding support for capturing and processing data from non-English websites that do not use ISO-8859-1 or UTF-8 character encoding. Popular Asia website encodings like Shift-JIS for Japanese and GB2312 for Chinese may then be supported.

 

Mobile:

CX Mobile intends to launch support of native application (Apple iOS or Android) replay and intends to deliver the following enhancements to web-browser based replay, which include:

  • Support for Microsoft Internet Explorer in addition to current support for Mozilla Firefox and Google Chrome. Users can switch between these web browsers to maximize replay fidelity.

  • Refinement of overall quality of image capture and replay fidelity for HTML5-enabled web browsers.

  • Support for capture and replay of user interactions for web sites that employ a responsive web design (RWD) approach.

     

    Usability Analytics:

    Tealeaf cxOverstat plans to deliver new and enhanced support for analysis and understanding of user intention across digital interaction points like web and mobile. For example, the new dimension selector in cxOverstat enables users to more easily filter out and segment specified data within a view, while keeping other relevant data on the screen. This makes the process of turning usability data into real business insights easier and more efficient.

     

    Voice of Customer:

    Tealeaf cxConnect for Voice of Customer combines online voice of customer (VOC) feedback together with rich customer experience data to improve understanding of the root causes of feedback. In V8.next, cxConnect for Voice of Customer plans to deliver the following enhancements:

  • Enable access to dedicated replay of customer sessions. Anyone in the organization who analyzes VOC feedback can open a dedicated replay session in the Tealeaf Portal to look for the root causes of customer feedback.

  • With the ability to create goal-based dimensions, users can better understand customer sentiment by creating segments that focus analysis on specific behavior or feedback patterns. For example, does the customer rating vary by those who purchased vs. those who abandoned?

     

    Planned integration with Digital Analytics:

    Tealeaf CX users who also have entitlement to IBM Digital Analytics Explore can further understand their customers' behaviors through the exportation of Tealeaf search segments into Digital Analytics. In Explore, these Tealeaf visitor and customer segments can be applied to the digital analytics data set and additional ad hoc report analyses can be performed. By combining the Tealeaf and Digital Analytics data assets, it is planned that Tealeaf CX users will be able to identify new retargeting opportunities that can lead to improved customer retention and loyalty campaigns, better understand cross-session visitor behavior, and even map customer lifecycle processes.

     

     

    Previews provide insight into IBM plans and direction. Availability, prices, ordering information, and terms and conditions will be provided when the product is announced.

     

    Find out more here.

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM's legendary commitment to trust, transparency, responsibility, inclusivity, and service.

For more information, visit: www.ibm.com.

BLOG COMMENTS POWERED BY DISQUS

LATEST COMMENTS

Support MC Press Online

$

Book Reviews

Resource Center

  • SB Profound WC 5536 Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. You can find Part 1 here. In Part 2 of our free Node.js Webinar Series, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Brian will briefly discuss the different tools available, and demonstrate his preferred setup for Node development on IBM i or any platform. Attend this webinar to learn:

  • SB Profound WP 5539More than ever, there is a demand for IT to deliver innovation. Your IBM i has been an essential part of your business operations for years. However, your organization may struggle to maintain the current system and implement new projects. The thousands of customers we've worked with and surveyed state that expectations regarding the digital footprint and vision of the company are not aligned with the current IT environment.

  • SB HelpSystems ROBOT Generic IBM announced the E1080 servers using the latest Power10 processor in September 2021. The most powerful processor from IBM to date, Power10 is designed to handle the demands of doing business in today’s high-tech atmosphere, including running cloud applications, supporting big data, and managing AI workloads. But what does Power10 mean for your data center? In this recorded webinar, IBMers Dan Sundt and Dylan Boday join IBM Power Champion Tom Huntington for a discussion on why Power10 technology is the right strategic investment if you run IBM i, AIX, or Linux. In this action-packed hour, Tom will share trends from the IBM i and AIX user communities while Dan and Dylan dive into the tech specs for key hardware, including:

  • Magic MarkTRY the one package that solves all your document design and printing challenges on all your platforms. Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Make sure your data survives when catastrophe hits. Request your trial now!  Request Now.

  • SB HelpSystems ROBOT GenericForms of ransomware has been around for over 30 years, and with more and more organizations suffering attacks each year, it continues to endure. What has made ransomware such a durable threat and what is the best way to combat it? In order to prevent ransomware, organizations must first understand how it works.

  • SB HelpSystems ROBOT GenericIT security is a top priority for businesses around the world, but most IBM i pros don’t know where to begin—and most cybersecurity experts don’t know IBM i. In this session, Robin Tatam explores the business impact of lax IBM i security, the top vulnerabilities putting IBM i at risk, and the steps you can take to protect your organization. If you’re looking to avoid unexpected downtime or corrupted data, you don’t want to miss this session.

  • SB HelpSystems ROBOT GenericCan you trust all of your users all of the time? A typical end user receives 16 malicious emails each month, but only 17 percent of these phishing campaigns are reported to IT. Once an attack is underway, most organizations won’t discover the breach until six months later. A staggering amount of damage can occur in that time. Despite these risks, 93 percent of organizations are leaving their IBM i systems vulnerable to cybercrime. In this on-demand webinar, IBM i security experts Robin Tatam and Sandi Moore will reveal:

  • FORTRA Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:

  • FORTRAManaging messages on your IBM i can be more than a full-time job if you have to do it manually. Messages need a response and resources must be monitored—often over multiple systems and across platforms. How can you be sure you won’t miss important system events? Automate your message center with the Robot Message Management Solution. Key features include:

  • FORTRAThe thought of printing, distributing, and storing iSeries reports manually may reduce you to tears. Paper and labor costs associated with report generation can spiral out of control. Mountains of paper threaten to swamp your files. Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing. Manage your reports with the Robot Report Management Solution. Key features include:

  • FORTRAFor over 30 years, Robot has been a leader in systems management for IBM i. With batch job creation and scheduling at its core, the Robot Job Scheduling Solution reduces the opportunity for human error and helps you maintain service levels, automating even the biggest, most complex runbooks. Manage your job schedule with the Robot Job Scheduling Solution. Key features include:

  • LANSA Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.

  • LANSAWhen it comes to creating your business applications, there are hundreds of coding platforms and programming languages to choose from. These options range from very complex traditional programming languages to Low-Code platforms where sometimes no traditional coding experience is needed. Download our whitepaper, The Power of Writing Code in a Low-Code Solution, and:

  • LANSASupply Chain is becoming increasingly complex and unpredictable. From raw materials for manufacturing to food supply chains, the journey from source to production to delivery to consumers is marred with inefficiencies, manual processes, shortages, recalls, counterfeits, and scandals. In this webinar, we discuss how:

  • The MC Resource Centers bring you the widest selection of white papers, trial software, and on-demand webcasts for you to choose from. >> Review the list of White Papers, Trial Software or On-Demand Webcast at the MC Press Resource Center. >> Add the items to yru Cart and complet he checkout process and submit

  • Profound Logic Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

  • SB Profound WC 5536Join us for this hour-long webcast that will explore:

  • Fortra IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn: