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IBM Watson Virtual Agent Delivers a Cognitive, Conversational Self-Service Engine for Business

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IBM Watson Virtual Agent, a cognitive assistant for business, delivers the following capabilities:

  • Allows an organization's customers to get the assistance they need using a two-way conversation that provides a customer self-service interaction
  • Helps customer service by providing customers an opportunity to interact with a company using natural language
  • Enables an organization's customers to get answers to questions, to resolve issues, and to have a simplified user experience
  • Is relevant for businesses given their need to have high-touch relationships with their customers especially through digital communication channels
  • Assists in simplifying and accelerating time to value for businesses and their customers

 

Find out more here.

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