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IBM Watson Virtual Agent Delivers a Cognitive, Conversational Self-Service Engine for Business

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IBM Watson Virtual Agent, a cognitive assistant for business, delivers the following capabilities:

  • Allows an organization's customers to get the assistance they need using a two-way conversation that provides a customer self-service interaction
  • Helps customer service by providing customers an opportunity to interact with a company using natural language
  • Enables an organization's customers to get answers to questions, to resolve issues, and to have a simplified user experience
  • Is relevant for businesses given their need to have high-touch relationships with their customers especially through digital communication channels
  • Assists in simplifying and accelerating time to value for businesses and their customers

 

Find out more here.

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM's legendary commitment to trust, transparency, responsibility, inclusivity, and service.

For more information, visit: www.ibm.com.

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