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VACAVA Introduces New Call-Center SuiteùVACAVA Customer Care

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VACAVA has announced VACAVA Customer Care, a new, affordable software application designed for businesses with in-house call centers.

The application provides a full spectrum of sophisticated, yet easy-to-use capabilities that previously could only be found in large expensive packages, the company says. Three distinct customer-call-center environments are now available in a single integrated solution. They are:

  • Support Center Management
  • Inbound Customer Inquiries and Orders
  • Outbound Customer Coverage and Marketing

    Customer Care provides a valuable insight into the customer's wants and needs, the company says.Customer information can be retrieved from multiple information sources to provide a complete view of the entire business relationship. This information is available anytime and anywhere through VACAVA's technically advanced Web based architecture.

    VACAVA Customer Care is designed for businesses that do not have in-depth technical skills. It delivers a simple and quick "out-of-the-box" software installation and provides an intuitive and easy-to-follow user interface. The application runs on the System i.

    "I couldn't think of a better combination to provide a complete and easy-to-use solution for System i customersùgreat IBM Technology and VACAVA innovation," says Terry Bird, President and COO of VACAVA. "We believe this solution will be welcomed by hundreds of customers who are eager to improve customer service in a cost-effective manner."

    Customer Care delivers these state-of-the-art features:

  • Everything you need in one integrated package
  • Flexibility allowing customers to "do it their way"
  • Easy to use scripting support
  • Integrated knowledge base
  • Intelligent routing of customer calls
  • Virtual knowledge hub

    VACAVA has partnered with iMessaging Systems to provide the integration between the telephone and the Customer Care application on the System i. "Through our partnership, we're helping VACAVA deliver a full function solution for the customer by integrating their Customer Care application with our iNspire Call Center Suite on the System i" says Karen Sedlar, president of iMessaging Systems. "Using iNspire, VACAVA's solution and Customer Care we are able to deliver a fully integrated telephony package that any customer can quickly install and maintain"

    Bruce Volkart, president of Volkart, May and Associates, a full-service call center in Minneapolis, MN agrees. "We are anxious to install VACAVA's Customer Care application and the iMessaging iNspire system in our call center," says Volkart. "The Customer Care application delivers the advanced function our inbound and outbound business development specialists need, and when you combine it with the iMessaging iNspire system, you have a package that delivers a 'best of breed' call center solution."

    Customers who don't need the telephony integration can take advantage of VACAVA Customer Care running on any hardware platform that supports IBM WebSphere and DB2 technology.

    About VACAVA

    VACAVA, Inc. is a worldwide software development firm with headquarters in Rochester, MN with North American development teams in Seattle, Chicago, and New York, and worldwide in London, England, and Bangalore, India. VACAVA's software solutions are focused in both manufacturing and financial industries as well as telesales. They develop applications in Java using IBM Lotus Domino, WebSphere, and DB2 in addition to Microsoft.net and SQL. For more details on the capabilities and features of VACAVA Customer Care visit VACAVA or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

    About iMessaging Systems

    iMessaging Systems is the leading provider of telephony integration and enablement solutions for the System i platform. Solutions bridge the gap between System i business applications and telephone systems. With almost 20 years of experience in the AS/400 / System i arena, iMessaging has made superior customer service, quality, support, value and leading technology the cornerstones of its approach. For more information, visit iMessagingSystems or email This email address is being protected from spambots. You need JavaScript enabled to view it..


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