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SysAid Registers Record Growth in 2009 with Upwards of 16,000 Users

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Companies turn to SysAid in economic crunch for cost-effective help desk software.

SysAid Technologies, an emerging global provider of help desk software solutions and customer service support (CSS) software, has announced that more than 16,400 new organizations around the world have deployed SysAid’s solutions in 2009, equaling 43 percent growth in comparison to 2008. Over the year, the company also launched four new releases and experienced employee growth of more than 40 percent, the company said.

“2009 has been an incredible year for SysAid,” said Israel Lifshitz, founder and CEO of SysAid. “Not only have we successfully launched four new releases, but we have introduced game-changing technology to the IT arena. Due to the global economic situation, many companies are looking for ways to cut costs without compromising on service, and are turning to SysAid as a highly affordable, intuitive and effective way to manage communication both internally and externally.”

The success of SysAid stems from its ability to simplify the dynamic challenges that customer service and support professionals face every day, according to the company. SysAid also claims to offer some of the most comprehensive and cost-effective solutions at just a fraction of the cost of other market solutions.

SysAid launched two major internal help desk releases in 2009: SysAid IT 6.0 and SysAid IT 6.5. These releases feature the IT industry’s first-ever fully integrated live chat module and an innovative IT benchmark module designed to measure and evaluate IT performance and compare it to other SysAid users around the world. The company also released two versions of its CSS solution to enable administrators to better manage an effective service desk, providing key tools to increase customer satisfaction and improve the bottom line.

“The influx of new users underscores our commitment to providing IT Administrators with the most intuitive and useful tools in the market,” said Lifshitz. “We are very proud of our accomplishments over the last year, and we look forward to introducing new product enhancements in 2010 with the roll-out of versions 7.0 and 7.5 of our industry leading IT software.”

SysAid’s full-version IT help desk software is available free of charge to companies with fewer than 100 users.

About SysAid

Known throughout the industry for its simplicity, feature-richness, and ease of deployment, SysAid Technologies Ltd. prides itself on its ability to simplify the challenges that customer service and support professionals face every day, while ensuring uncompromising performance at affordable prices. The Israel-headquartered company enables organizations of all sizes to use and enjoy its packaged software solutions, allowing customer service and support professionals to manage tasks with ease and efficiency. Since its founding in 2002 by Israel Lifshitz, the company has deployed its software at more than 55,000 organizations in 120 countries, spanning all industries and company sizes, from small start-ups to leading non-profits to Fortune 500 corporations, customizing its products to fit each customer’s needs.  The SysAid online community provides a place for IT professionals to discuss general IT issues, interact and share their knowledge. For more information about SysAid Technologies, visit www.sysaid.com
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