23
Sat, Nov
1 New Articles
  1. You are here:  
  2. Home
  3. News
  4. Programming News
  5. Development Tools / Utilities
  6. Touchtone Releases Wintouch CRM 7.2 with Data Access from Smartphones

Touchtone Releases Wintouch CRM 7.2 with Data Access from Smartphones

Development Tools / Utilities
Typography
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

New features include text message alerts and text-to-speech. 

Touchtone Corporation has announced availability of Wintouch 7.2 with features that include a new database design tool, templates with PDF generation and improved reporting, new platform for custom applications, and an enhanced workflow that sends alerts via text message or text-to-speech. In addition, Wintouch is now accessible from popular smartphones such as Apple iPhone, RIM BlackBerry, and Palm Pre.

Wintouch Mobile—iPhone, BlackBerry and other smartphone users can now enjoy access to the same enterprise data while maintaining nearly the same functions available to the desktop version. The Wintouch smartphone user interface is highly customizable; administrators can pick and choose the most critical information and pertinent functions to enable on these devices. Users will login with their existing Wintouch credentials and the access can be via SSL encrypted secured transmission.

Critical Alerts: Text Message and Text-to-Speech—The enhanced Wintouch workflow enables businesses to send personalized text messages, with merged in enterprise data, to customer and partner contacts as well as to field personnel. In addition, a text-to-speech feature calls any telephone with a customized voice message.

New Database Design Tool—Empowers Wintouch administrators to expand or modify the Wintouch database with only a few minutes of downtime. This tool simplifies the deployment of new applications and modules in Wintouch, at the same time enriching its search engine with the added database tables and fields.

New Platform—Extends Wintouch to deploy custom applications. The new entities can have multiple levels and complex structures. Some example usage of this facility includes; campaigns and events, surveys, price lists, and knowledge base libraries.

Templates & Reporting—These functions are enhanced. For example, a quote or a sample order with static text, graphics, data from a profile and selected detail records can easily be generated and then printed, emailed or saved as a PDF document.

About Wintouch CRM

Wintouch CRM is a Java-based application easily accessible from virtually anywhere with a standard Web browser. The Wintouch client utilizes a zero-administration Java applet or application. Server updates are automated though a quick and simple process. Wintouch is a complete CRM solution for IBM System i customers offering device-independent automation for sales and service and custom applications. Wintouch features a drag-and-drop UI design tool. Integrated 5250 terminal emulation allows users to seamlessly access existing iSeries applications. Full integration with ERP and supply chain iSeries applications allow Wintouch to remain the best CRM solution for the System i platform, according to the company. “Wintouch 7.2 gives customers an edge over their competition by improving sales and service processes and by giving them a clear understanding of their clients and markets”, said John Parpala, Wintouch Project Manager for Touchtone Corporation. “At Touchtone, our close relationship with our user community enables us to develop enhancements that solve real world “issues” before they become real world problems.” Touchtone will continue to strive to meet the CRM needs of the System i community.

Touchtone Corp.

Companies want to retain valued customers at any time, but especially in a tough economy. That means reacting to customer needs quickly and effectively. To build strong customer relationships and drive sales while avoiding costly duplication of staff efforts, companies must ensure that any employee dealing directly with customers and prospects has access to all past contacts with the account.

A customer relationship management (CRM) solution can help achieve these goals by tracking phone calls, email and sales calls to give customer-facing employees the knowledge and insight they need. When implementing a CRM solution, however, integration to back-end business applications is critical to success. Otherwise, the CRM solution can become simply a data silo, making it difficult for the organization to realize the full benefits of the solution. At the same time, integrating applications from multiple vendors can be time-consuming and costly.

Midsize businesses require solutions that can keep those integration costs down. Touchtone Corporation addresses these challenges for the midmarket with the Wintouch CRM solution. Wintouch is designed to help organizations improve customer satisfaction and increase profitability while decreasing costs through pre-integration with the IBM® i platform.


 

   

BLOG COMMENTS POWERED BY DISQUS

LATEST COMMENTS

Support MC Press Online

$

Book Reviews

Resource Center

  • SB Profound WC 5536 Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. You can find Part 1 here. In Part 2 of our free Node.js Webinar Series, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Brian will briefly discuss the different tools available, and demonstrate his preferred setup for Node development on IBM i or any platform. Attend this webinar to learn:

  • SB Profound WP 5539More than ever, there is a demand for IT to deliver innovation. Your IBM i has been an essential part of your business operations for years. However, your organization may struggle to maintain the current system and implement new projects. The thousands of customers we've worked with and surveyed state that expectations regarding the digital footprint and vision of the company are not aligned with the current IT environment.

  • SB HelpSystems ROBOT Generic IBM announced the E1080 servers using the latest Power10 processor in September 2021. The most powerful processor from IBM to date, Power10 is designed to handle the demands of doing business in today’s high-tech atmosphere, including running cloud applications, supporting big data, and managing AI workloads. But what does Power10 mean for your data center? In this recorded webinar, IBMers Dan Sundt and Dylan Boday join IBM Power Champion Tom Huntington for a discussion on why Power10 technology is the right strategic investment if you run IBM i, AIX, or Linux. In this action-packed hour, Tom will share trends from the IBM i and AIX user communities while Dan and Dylan dive into the tech specs for key hardware, including:

  • Magic MarkTRY the one package that solves all your document design and printing challenges on all your platforms. Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Make sure your data survives when catastrophe hits. Request your trial now!  Request Now.

  • SB HelpSystems ROBOT GenericForms of ransomware has been around for over 30 years, and with more and more organizations suffering attacks each year, it continues to endure. What has made ransomware such a durable threat and what is the best way to combat it? In order to prevent ransomware, organizations must first understand how it works.

  • SB HelpSystems ROBOT GenericIT security is a top priority for businesses around the world, but most IBM i pros don’t know where to begin—and most cybersecurity experts don’t know IBM i. In this session, Robin Tatam explores the business impact of lax IBM i security, the top vulnerabilities putting IBM i at risk, and the steps you can take to protect your organization. If you’re looking to avoid unexpected downtime or corrupted data, you don’t want to miss this session.

  • SB HelpSystems ROBOT GenericCan you trust all of your users all of the time? A typical end user receives 16 malicious emails each month, but only 17 percent of these phishing campaigns are reported to IT. Once an attack is underway, most organizations won’t discover the breach until six months later. A staggering amount of damage can occur in that time. Despite these risks, 93 percent of organizations are leaving their IBM i systems vulnerable to cybercrime. In this on-demand webinar, IBM i security experts Robin Tatam and Sandi Moore will reveal:

  • FORTRA Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:

  • FORTRAManaging messages on your IBM i can be more than a full-time job if you have to do it manually. Messages need a response and resources must be monitored—often over multiple systems and across platforms. How can you be sure you won’t miss important system events? Automate your message center with the Robot Message Management Solution. Key features include:

  • FORTRAThe thought of printing, distributing, and storing iSeries reports manually may reduce you to tears. Paper and labor costs associated with report generation can spiral out of control. Mountains of paper threaten to swamp your files. Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing. Manage your reports with the Robot Report Management Solution. Key features include:

  • FORTRAFor over 30 years, Robot has been a leader in systems management for IBM i. With batch job creation and scheduling at its core, the Robot Job Scheduling Solution reduces the opportunity for human error and helps you maintain service levels, automating even the biggest, most complex runbooks. Manage your job schedule with the Robot Job Scheduling Solution. Key features include:

  • LANSA Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.

  • LANSAWhen it comes to creating your business applications, there are hundreds of coding platforms and programming languages to choose from. These options range from very complex traditional programming languages to Low-Code platforms where sometimes no traditional coding experience is needed. Download our whitepaper, The Power of Writing Code in a Low-Code Solution, and:

  • LANSASupply Chain is becoming increasingly complex and unpredictable. From raw materials for manufacturing to food supply chains, the journey from source to production to delivery to consumers is marred with inefficiencies, manual processes, shortages, recalls, counterfeits, and scandals. In this webinar, we discuss how:

  • The MC Resource Centers bring you the widest selection of white papers, trial software, and on-demand webcasts for you to choose from. >> Review the list of White Papers, Trial Software or On-Demand Webcast at the MC Press Resource Center. >> Add the items to yru Cart and complet he checkout process and submit

  • Profound Logic Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

  • SB Profound WC 5536Join us for this hour-long webcast that will explore:

  • Fortra IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn: