| Vormittag Associates, Inc. (VAI) an IBM Premier Business Partner and a leader in enterprise solutions for the distribution, manufacturing, retail, and service industries, announced yesterday a strategic partnership with Merrimack, New Hampshire-based iMessaging Systems. iMessaging Systems is a provider of telephony integration and enablement solutions exclusively for the System i platform. VAI’s S2K ERP software suite maximizes productivity and profitability by centralizing company data and helping businesses to make well-informed decisions — crucial to successfully competing on the international market. VAI has joined iMessaging’s Telephony Integration Program (TIP) for System i independent software vendors (ISVs). iMessaging’s TIP provides ISVs like VAI with a comprehensive set of application tools for telephony integration, including training and consulting services designed to speed the development cycle. VAI can now provide the S2K product line integrated with any private branch exchange (PBX). By offering iMessaging’s iNspire product to its customers, as an optional component of its S2K software line, VAI customers will have access to advanced telephony features with faster implementation of their System i solutions. Additionally, iMessaging interoperates with IBM System i IP Telephony, announced late in 2007. IP Telephony, or VoIP, is a technology that is rapidly replacing traditional PBX telephone systems. By working with iMessaging, VAI has enabled S2K to operate within IBM’s IP Telephony infrastructure. The iNspire Call Center Suite integrates VAI’s S2K software with any telephone or VoIP System, and enhances VAI’s S2K software with features such as inbound and outbound interactive voice response (IVR) for self-service, intelligent call routing, click-to-call functions and custom screen pops delivered simultaneously with calls. VAI’s integration of iNspire benefits any company with a need to improve the efficiency and availability of telephone communications including retail call centers, telemarketers and customer support centers. Using iMessaging’s call routing capabilities and onscreen customized information, operators are armed with the pertinent data needed to successfully service clients – which decreases response time, improves customer support and satisfaction, and boosts employee productivity. Kevin Beasley, chief information officer for VAI, said, “VAI continually seeks best-in-class technologies to enhance our software line. Adding iMessaging’s iNspire Call Center Suite will compliment S2K’s advanced capabilities, while delivering a product native to the System i platform and allowing our customers to work with a truly integrated solution, virtually eliminating the learning curve required of other telephony packages.” “As a key player in the ERP industry, VAI is the perfect partner for reaching the System i customer base,” said Karen Sedlar, CEO, iMessaging Systems. “Deploying iNspire into the S2K software suite will deliver valuable enhancements for VAI’s customers and provide the capacity for immediate telephony integration, regardless of the current telephone system in use. And because iNspire is already Session Initiation Protocol (SIP) enabled, VAI clients are positioned to move to VoIP in the future.” About iMessaging iMessaging Systems is a leading provider of telephony integration and enablement solutions for the System i platform. iMessaging’s solutions bridge the gap between System i business applications and telephone systems. With almost 20 years experience with IBM platforms, iMessaging has made superior customer service, quality, support, value and leading technology the cornerstones of its approach. For more information on the iNspire Call Center Suite, visit www.iMessagingSystems.com or email About VAIVAI is an IBM Premier Business Partner and an award-winning software developer. Designed for the mid-range market, S2K Enterprise is used by a wide variety of mid-sized companies worldwide, with a number of clients in the manufacturing, distribution, retail, metals, food and related service industries. Advanced applications such as Warehouse Pro, EDI, CRM and e-Business provide companies the power to leverage their information technology investment. VAI is headquartered in Ronkonkoma, New York, with branch offices in Miami, Orlando, Chicago, Newport Beach and Oroville, California. For more information, contact 800-824-7776 or visit Vormittag.
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VAI Integrates iMessaging Systems’ Telephony Features with S2K Software Suite
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