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IBM Cloud Services Offerings Help Plan, Set Up, and Manage IBM Control Desk on Cloud

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IBM Control Desk on Cloud offers remotely delivered services options from IT Service Management (ITSM) that can help you plan, set up, and manage Control Desk on Cloud. These services include:

  • IBM Control Desk Discovery Workshop on Cloud

This offering and workbook guides you through the planning tasks that are necessary to implement Control Desk on Cloud. The workbook aids you in the decisions that are needed to be made and the actions you may want to consider as you plan your service management solution and the journey. This workshop utilizes a best-practices-based approach to guide your team through the design and start-up tasks to get started with Control Desk. Completion of this workshop provides knowledge of the application and the design approach to implementation. Value to the business includes:

  1. oA personalized, detailed project plan to guide and deliver the application in your time frame
  2. oPredefined use cases to allow for quick discussion and use in designs
  3. oA completed guide and set of questions to ensure a faster delivery of your control desk instances on cloud
  4. oA view into your processes and how they align and flow into the application capabilities and functions
  5. oThe workshop and workbook that enable project planning, while focusing on the processes you deliver:

  • Asset and software management
  • Service request, incident or problem management
  • Change, release or configuration management
  • IBM Control Desk Quick Start Setup on Cloud

This offering provides predefined content that is focused on ITSM processes for:

  1. oService desk (service request and incident)
  2. oService catalog and hardware and software asset management
  3. oChange management

The following capabilities can be realized:

  1. oUtilize the broad customer experience and the IBM thought leadership to make the control desk system usable upon installation.
  2. oSet up a development system to be operational within days with your own data to start utilizing control desk capabilities.
  3. oDesign a production instance while having full access to a working development system.
  4. oChoose the process you want to start with, because content packs can be used individually or collaboratively. You can then expand and include additional content packs as business requirements dictate.

 

For additional information on Control Desk on Cloud, see Software Announcement 215-245, dated July 21, 2015, and 214-523, dated December 9, 2014.

 

Find out more here.

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