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IBM Customer Experience Analytics

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IBM Customer Experience Analytics empowers marketers and customer experience professionals to quickly understand and take action on data-driven insights to improve engagement and conversion rates.

 

IBM® Customer Experience Analytics is a software as a service (SaaS) solution that provides users with the following:

  • Role-based dashboards to monitor topline metrics to enable decision makers to easily identify trends and drill into understand root causes
  • Mindset analysis to understand where customers are in their consideration cycle
  • Omnichannel journey analysis to give you an accurate view of the complete customer journey across all events and channels to provide insight to improve business outcomes
  • Customer behavioral analysis to understand and proactively enhance customer site interaction with immediate visibility into your online customers and business to detect problems, quantify impact, and identify trends

 

Find out more here.

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM's legendary commitment to trust, transparency, responsibility, inclusivity, and service.

For more information, visit: www.ibm.com.

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