Responding to customer requests for tighter integration between front- and back-office data, FrontRange Solutions today announced the general release of GoldMine Plus Accounting 4.0. This add-on to the organizationÆs award-winning Customer Relationship Management (CRM) solution allows users to draw information seamlessly from Inuit Inc.Æs best-selling QuickBooks, and see it alongside the standard GoldMine data in order to gain a unified view of all transactions that relate to a given customer account. Updates can also be sent from GoldMine back to QuickBooks with ease.
GoldMine Plus Accounting 4.0 solves a plethora of issues that result from organizations using separate systems to access customer, sales, accounting, and operational data. For example, it helps eliminate duplicate data entry, which not only improves productivity but also reduces the chances of human error or data discrepancies between the front and back offices. It also helps eliminate the need to undertake expensive and time-consuming data integration projects or purchase additional, complex business integration systems to achieve the same results. ôIntegrating front and back office data has been near the top of most organizationsÆ IT wish lists,ö said Kevin J. Smith, Vice President of Products for FrontRange Solutions. ôBut the expense in terms of cash, time, and resources has been a huge barrier. GoldMine Plus Accounting provides an easy way for our installed base, the installed base of QuickBooks, and organizations looking to improve their customer-facing service to fulfill that wish.ö
Through the integration with QuickBooks, users who are in GoldMine may now view invoices, and drill down to specific details and status. They are also able to view current balances and payment terms for each account, and even drill down to specific orders and status on purchase orders - all without having to open or search through a separate application. These capabilities, combined with the traditional ability of GoldMine to track customer contact information and sales data, help organizations increase internal efficiency while improving customer service.
ôTechnology is supposed to be an enabler, not a barrier to getting things done,ö said Greg Anderson, Senior Director of Products, GoldMine. ôYet often the way things are set up donÆt match the needs of people on the front lines. When salespeople can consistently access complete, up-to-date information about their prospects and customers, they can focus on results and close sales. ThatÆs what makes GoldMine Plus Accounting such a powerful tool for any small or medium size enterprise.ö
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations.
Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine; IT Service Management including the HEAT, ITSM and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, ?lectricit? de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.
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