IBM has benchmarked the performance of Infor CRM Epiphany beyond 10,000 concurrent users in a real world test. The evaluation verifies the scalability and performance of the industry-leading CRM solution for the most demanding and high-volume global implementations. IBM's scalability metrics benchmark tested Infor CRM Epiphany Sales and Service on their WebSphere application server, exceeding 10,000 concurrent users without any failures in a six-hour test run.
IBM tested the solution based on information provided by one of the largest banking organizations in the world to establish business scenarios in three defined test scripts. The scripts were based on the level of detail and response required for a customer service representative to complete a customer interaction. These were comprised of 50 percent simple, 30 percent medium and 20 percent complex customer interactions.
Consistent customer interaction is a key differentiator many companies require as each enhances their service level to attract and retain customers. The contact center is the single most important customer contact point for these companies. As the contact center continues to grow and become a profit center as opposed to a question and answer portal, the demands on CRM systems increase. Enterprises worldwide realize they require CRM solutions that can scale to meet the increasing demands and provide reliable and consistent customer communication.
"Infor CRM Epiphany is scalable to more than 150,000 interactions per day and is installed in some of the world's largest contact centers," said Dr. Patric Timmermans, Infor's director of CRM product marketing. "The benchmark results reinforce the solution's ability to meet the challenges of the most demanding environments and reassures our customers that they can have continuous, interactive customer dialogue without concern of dropped calls."
About the Benchmark
The test was run on IBM 595 P5 with six processors per each of eight logical partitions (LPARs). Each LPAR ran three WebSphere application server instances with two processors each. In addition, the test was run on an all AIX platform with an eight-way P5 running a DB2 database with a 3TB storage area network (SAN). Response times were sub three seconds for 90 percent of test activities.
About Infor
Infor delivers business-specific software to enterprising organizations. With experience built in, Infor's solutions enable businesses of all sizes to be more enterprising and adapt to the rapid changes of a global marketplace. With more than 70,000 customers, Infor is changing what businesses expect from an enterprise software provider. For additional information, visit Infor.
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