But it gets worse. The following scenario is commonplace and is unfortunately repeated countless times to distressed travelers. You are alone in the baggage claim area, the sound of the carousel still echoing in your mind although it stopped a few minutes ago. Hopelessly, you stare once more at the opening from where all other luggage miraculously came, only to confirm once more that your baggage didn't make it. You drag your feet across the room toward the airline's baggage claim office, avoiding the glances that people give you. You know what they're thinking: "Poor bastard lost his luggage. So glad I'm not him."
This happened to me not long ago. My baggage got lost while going from Tampa to Miami. I was flying Continental, but it could have been any other airline (and don't they all look the same nowadays?). I approached the baggage claim counter, waited in line for about 20 minutes, and when I finally was able to get someone's attention, the conversation went somewhat like this:
Me: Hi. I just came in from Tampa, and it seems my baggage didn't make it.
Baggage Claim Guy Who Doesn't Give a S#@&: Did you check the carousel?
Me (annoyed): Yes, I checked and rechecked.
BCGWDGS: What's your flight number?
Me: 7146, the one from Tampa.
BCGWDGS: OK, let me check. Ah, you came in one of those small planes. Yeah, happens all the time.
Me: Pardon?
BCGWDGS: Happens all the time. In those small planes, they don't know if the baggage will make it until they are loading the plane and have to weight balance it.
Me: Oh, how great! And when is my baggage going to come?
BCGWDGS: Should be within the next hour, we have another flight coming from Tampa. Where are you staying in Miami?
Me: I'm not staying in Miami! I'm catching an international flight in about two hours!
BCGWDGS: Oh. Well, give me your address there, and we'll send it to you.
I gave him the address abroad, but I had no confidence that the airlines would actually send it to the correct destination. So I went back to check on the next flight arriving from Tampa only to discover that my baggage didn't make it. Again!
Me: Hi. It's me again. No luck. My baggage didn't make it.
BCGWDGS: Our next flight from Tampa is in about two hours.
Me: Too late. I'm going to be on another flight. But wait. Do you really know if my baggage is still in Tampa and hasn't been shipped somewhere else?
BCGWDGS: Hmm...let me check the system. No, we don't know. We have no way of telling you where your baggage is right now.
Me: So you don't even know if it's still in Tampa, do you?
BCGWDGS: No. For such short trips, they don't scan the tags.
Well, suffice to say I lost my confidence in recovering my bag. Ever. And while he was mumbling about the situation and typing something to the computer, I had to wonder why baggage handling is so bad and why technology hasn't come to the rescue.
It's not that better baggage handling isn't needed. As an article on the Wall Street Journal explains, "With air travel rebounding, and more fliers checking luggage because of security limits on liquids, airline baggage service is suffering. The lost-bag rate has increased every year since 2002. About one U.S. passenger in every 150 had a mishandled bag last year, up 11% from 2005. Financial woes have led to layoffs for thousands of baggage handlers and skimpy replacement of breakdown-prone equipment."
I thought that with the advances in RFID, airlines nationwide would be jumping on the opportunity of having less baggage missing, streamlining the chain of operations, and all other good things that come from knowing where stuff is when you need it (according to a recent article, airlines spend $400 million annually on lost luggage). So why haven't we (OK, I'll speak for myself) seen it?
Well, it seems there are actually some projects going on, but airports are doing it on a small scale, pilot testing it before it's ready for takeoff. Boston's Logan International Airport is reportedly in the midst of implementing an RFID system, and the Las Vegas International Airport has had something cooking since 2003. Better handling, faster processing, less mishandled baggage... seems like we're back to the golden age of air travel, doesn't it? Still, that doesn't help my case because neither Tampa nor Miami has anything planned for the near future as far as I know. The cost of implementation seems to be a critical issue, some news articles citing that Las Vegas Airport is paying 21 cents per tag. Until it gets down to 10 cents a tag, it's unlikely a worldwide rollout will be possible.
While technology and manufacturing are trying to come down with pricing for RFID, I will try to pack everything I need in my carry-on and, in those situations where I do have to check my baggage, just hope for the best. Or fly JetBlue. I have never had a problem with JetBlue. Yet.
More than ever, there is a demand for IT to deliver innovation. Your IBM i has been an essential part of your business operations for years. However, your organization may struggle to maintain the current system and implement new projects. The thousands of customers we've worked with and surveyed state that expectations regarding the digital footprint and vision of the company are not aligned with the current IT environment.
TRY the one package that solves all your document design and printing challenges on all your platforms. Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Make sure your data survives when catastrophe hits. Request your trial now! Request Now.
Forms of ransomware has been around for over 30 years, and with more and more organizations suffering attacks each year, it continues to endure. What has made ransomware such a durable threat and what is the best way to combat it? In order to prevent ransomware, organizations must first understand how it works.
Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:
Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.
IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn:
LATEST COMMENTS
MC Press Online